Tiles Support

Tiles is a daily puzzle app from Cowbrick Games. Three logic puzzles a day, in three games: Chicken Coop, Tidepools and Ghosts. Earn tiles and badges, keep a streak, and compare scores with friends.

Need help? Email noah@cowbrickgames.com. Include the email address on your Tiles account and, if it helps, a screenshot. We usually reply within two business days.

Getting started

Create an account. Tiles needs an account so your progress, rewards and streaks follow you between devices. Sign up with an email address and password, then confirm your email from the message we send.
Pick a game. Each day has a Play puzzle, a Tutorial puzzle and a Hard puzzle for every game. Tutorials are free and explain the rules; tap the question mark in any puzzle to read the rules again.
Keep a streak. Complete a puzzle every day to build your streak and earn streak badges. Finishing all three modes of a game in a day counts toward its all-mode streak.
Earn tiles. Many reward tiles are earned by how you play, not just by solving. Open Me → Tiles to see what each one asks for. Pick an earned tile and title for your profile in Settings → Profile tile and title.

Puzzle Pass and hint tokens

Puzzle Pass unlocks Hard mode and free use of the checker. It is a subscription billed through Apple and renews automatically until you cancel.
Hint tokens let you use the checker without a Pass; one token per puzzle.
Cancel Puzzle Pass: open the iPhone Settings app → your name → Subscriptions → Tiles. Deleting the app does not cancel a subscription.
Purchase missing? Open the Shop in Tiles and tap Restore purchases while signed in to the same Tiles account you bought with. If it still does not appear, email us with your Apple receipt.
Refunds are handled by Apple at reportaproblem.apple.com.

Account

Forgot your password? On the sign-in screen tap Forgot password and follow the email we send.
Didn't get an email? Check spam and promotions folders for mail from noreply@cowbrickgames.com. It can take a few minutes.
Change your name, username or birthday in Settings.
Delete your account: Settings → Delete account. If you delete your account, you will lose all of your progress, rewards and purchases. This includes your points, streaks, reward tiles, badges, hint tokens and any Puzzle Pass subscription time you have already paid for. Deletion cannot be undone, and purchases cannot be moved to a new account. Cancel Puzzle Pass in your Apple settings first, or Apple will keep billing it.
Export your data: where available, Settings → Export my data.

Common questions

Can I play yesterday's puzzle? Play puzzles are for the day they are published. A puzzle you started but did not finish can be completed the following day.
Can I play offline? Tiles needs an internet connection to load the day's puzzles and save your results. A short dropout while you play is fine; your progress is saved as soon as you reconnect.
My friend can't see my score. Friends see each other once you have added them by username in the Friends tab.
Something looks wrong. In Settings, use Send feedback to tell us about a bug or an idea. It comes straight to us with your app version attached.

Privacy and terms

Cowbrick Games, Inc. · 1275 N Hayworth Ave, West Hollywood, CA 90046 · noah@cowbrickgames.com